Privacy policy
Privacy policy
This policy explains how CosyPaw ("we", "us") collects and uses your personal information when you visit cosypaw.co.uk or buy from us. We are the data controller for your information.
CosyPaw, 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. Email: contact@cosypaw.co.uk
Information we collect
- Order and contact details: name, email, phone number, billing and delivery address.
- Payment details: handled securely by our payment providers. We do not see or store your full card number.
- Order history and messages: what you buy, return or ask us about.
- Device and usage data: IP address, browser and device type, and how you use our website, collected through cookies and similar technologies.
How we use it and our legal basis
- To process and deliver your order and handle returns (to perform our contract with you).
- To provide customer support (contract and legitimate interests).
- To prevent fraud and keep our website secure (legitimate interests and legal obligations).
- To send marketing emails, only if you've signed up or are an existing customer, and you can unsubscribe at any time (consent or legitimate interests).
- To measure and improve our website and advertising, including ads on Facebook, Instagram and TikTok, where you have accepted these cookies (consent).
- To keep records required by law, such as tax and accounting records (legal obligation).
Who we share it with
We only share your information with the companies that help us run our shop, such as Shopify (our e-commerce platform), payment providers, delivery couriers, our product review provider and, with your consent, advertising partners such as Meta and TikTok. We never sell your personal information.
Some of these companies process data outside the UK. When that happens, we rely on appropriate safeguards such as UK adequacy regulations or the UK International Data Transfer Agreement.
Cookies
We use essential cookies to make the website and checkout work. Analytics and advertising cookies are only used if you accept them in our cookie banner, and you can change your choice at any time. You can also opt out of data sharing for advertising at cosypaw.co.uk/pages/data-sharing-opt-out.
How long we keep it
We keep order records for 6 years to meet tax and accounting rules. Marketing data is kept until you unsubscribe. Other data is kept only as long as needed for the purposes above.
Your rights
Under UK data protection law you can ask to access, correct or delete your personal information, restrict or object to how we use it, ask for a copy in a portable format, and withdraw consent at any time. To make a request, email contact@cosypaw.co.uk. We'll respond within one month.
Shopify also processes some data to provide its services. You can read about this in the Shopify Consumer Privacy Policy: shopify.com/legal/privacy/app-users
Complaints
If you're unhappy with how we've handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.